Welcome to Emerson's Customer Resource
Center. The Customer Resource Center (CRC) web portal provides
enhanced support capabilities and robust information access to
Customers. This new system allows users to quickly and easily find
important information such as:
Knowledge Base of technical solutions
Technical Library
Product Errata
Software downloads
Contract entitlement and account information
Repair (RMA) tracking
Purchased product information with associated warranty entitlement
Links to other Emerson support resources
This portal also provides a complete web enabled service management solution by
allowing Customer support teams to submit new service requests
directly to Emerson, track and update open service requests, and
view service request historical information online twenty four hours
a day.
In addition to these features, users with a technical support package
have access to other great information including change management
subscription capability, which allow you to receive notification of
upcoming changes to the products you purchase, as well as additional
information about your current and past orders and returns, payments, and invoices.
Emerson - Embedded Computing Technical Support Programs
Technical
Support programs that fit your business requirements are available with committed response and resolution times as well as around-the-clock support
if required.
Our portfolio of solution services is designed to
complement our hardware and software products, allowing you to focus
on the things that you do best and helping to keep you ahead of your
competitors. To find out more about Emersons's Industry leading
services visit the Solution
Services home page.